Terms of service

PawRoutine is operated by Sebastian Martinez as a sole proprietor in Florida, United States. For product questions or order support, use the Contact page on this website.

Prices are shown in US dollars. Applicable taxes and available shipping options are shown at checkout before payment. Review the items, quantities, delivery address and total before placing your order.

We sell the products described on each product page. Product colors may appear differently on different screens. Follow the manufacturer's instructions for use and care. Product descriptions do not provide veterinary advice or guarantee health outcomes.

Orders are fulfilled through our supplier. Product availability can change. If an item becomes unavailable after you order, we will contact you and arrange a refund for the unavailable item or an alternative only with your agreement.

Delivery estimates are estimates rather than guaranteed arrival dates. See our Shipping Policy for delivery information and our Return & Refund Policy for returns, cancellations and refunds.

You must have legal capacity to make a purchase, or the involvement and permission of a parent or guardian where required by law. Do not use the website unlawfully, misrepresent payment details or interfere with its operation.

Our Privacy Policy explains how customer information is handled. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. Updates apply to future use and purchases; the terms applicable to an existing order are those presented when it was placed.